Hyundai's two warranties in New Zealand
| Factory warranty | 5-year extended warranty | |
|---|---|---|
| How long | 3 years or 100,000 km, whichever comes first | 5 years or 150,000 km: two years or 50,000 km more |
| Which cars | Every new Hyundai | Selected models registered from 1 January 2025 |
| Who services it | Servicing has to follow the owner's manual or service passport | Authorised Hyundai dealers only, with genuine Hyundai parts |
| What else it needs | Roadside assistance comes with it | A Hyundai service plan of at least 3 years, bought within 6 months of the car |
| Warranty repairs | At an authorised Hyundai dealership | At an authorised Hyundai dealership |
Who can service a Hyundai on the factory warranty?
Hyundai New Zealand says factory cover can be lost through insufficient servicing and maintenance, judged against the owner's manual or service passport. So the schedule matters more than the sign above the garage door.
That makes an independent mechanic a fair choice on the 3-year warranty. Keep every invoice, because the invoices are your evidence that the schedule was followed if a claim is ever questioned.
Faults under warranty go to the dealer
Servicing and warranty repairs are separate jobs. Hyundai says all warranty repairs must be carried out at an authorised Hyundai dealership, even when someone else does the routine work.
So if something fails on a car that's still covered, take that fault to a dealer first. Paying an independent garage to fix it could mean paying for work Hyundai would have done.
What to keep from every Hyundai service
- An invoice showing the date and the kilometres on the day.
- The service done, named the way the service passport names it.
- The oil and filters used, by grade and part.
- A stamp in the passport, or an update to the digital record.
- Anything the mechanic flagged for next time.
Hyundai service in Auckland, or anywhere else
Whether the car is in Auckland or Invercargill, the warranty rules are the same. Tell us the model and the postcode, and the job goes to a local mechanic near the car. A local mechanic who specialises in your car.
Once the factory cover runs out, Hyundai offers a Bumper to Bumper extended warranty of 12, 24 or 36 months that can start straight after it. Read its terms for any servicing conditions before you sign up.
Your part, and the mechanic's
You can
- Find the service passport and note the next service by date and kilometres.
- Photograph each invoice and keep the photos in one album.
- Check the oil level and tyre pressures on a cold car.
Leave to the mechanic
- The scheduled service, by the passport.
- Anything on a hybrid or electric Hyundai's high-voltage system.
- Warning lights, which need a scan tool to read properly.
Our take on Hyundai servicing
Work out which warranty the car is on before the first service. On the 5-year extension, stay with the dealer every time, because that's the deal you signed up to. On the factory warranty, or once it's finished, a local mechanic who works on Hyundais is a sound choice, so long as they follow the passport and hand you a proper invoice.