Who collects and holds your details?
Mechanic Sorted, at www.mechanicsorted.co.nz. When you send the card, your details come to us and we hold them.
When a mechanic or garage takes your job, it receives the details it needs to contact you and holds its own copy. It tells you who it is when it rings, and from then on it handles that copy under its own privacy obligations.
What does the card collect?
- The job: what the car needs, or what it's doing.
- The car: its make, and the model if you add it.
- The postcode where the car is.
- Your first name and mobile number.
- Your email address, if you choose to add one.
- A note for the mechanic, if you write one. There's no need to put your plate number, your licence number or anything personal in it.
- That you ticked the consent box.
Why do we collect it?
To pass your job to one local mechanic or garage that can contact you about it. The consent box says exactly that, and the card won't send until it's ticked.
Everything the card asks for has a use: the job, the car and the postcode decide which businesses see the job, and your name and number let the one that takes it ring you. If you'd rather not give them, the card can't pass the job on.
Who receives your details?
The mechanic or garage that takes your job. Only one local mechanic gets your number. It gets your first name, mobile, email if you gave one, the job, the car, the postcode and your note.
Matched businesses near the car, in part. Before one takes the job, nearby businesses matched to it can see the job and the car, but not your name or contact details.
The services that run the site and route jobs. The companies that host this website and pass jobs on handle your details for us, only for that purpose. Some of them store data outside New Zealand.
Nobody else, unless the law requires it. We don't use your details to advertise to you.
What does the website record?
Microsoft Clarity shows us how people use the pages, such as where they tap and how far they scroll, so we can make the site easier to use. The card is masked, so it doesn't record what you type. It runs on the live site only.
Google reCAPTCHA sits on the last step of the card to keep out spam, and runs under Google's own privacy policy. Both can use cookies.
How long do we keep it?
Only as long as we need it for your job, or to meet a legal obligation. After that we delete it, or remove anything that identifies you. We take reasonable steps to keep it safe from loss, misuse and access by anyone who shouldn't have it.
Can you see and correct what we hold?
Yes. The Privacy Act gives you the right to ask for the personal information an agency holds about you, and to ask for it to be corrected.
The business that took your job holds its own copy. Ask that business directly to see or correct it.
How do you make a privacy complaint?
Start with the business the complaint is about, and put it in writing. The Privacy Commissioner won't take a complaint until you've tried that first.
If it isn't resolved, you can complain to the Office of the Privacy Commissioner through the online self-assessment on its website. Problems with a repair itself are covered on the complaints page.
Will this policy change?
If what we collect, why, or who receives it changes, we'll update this page before the change applies, and the date at the top will change with it.