The four answers
1st: what the car needs
Tap the closest job: a WoF, a service, brakes, a warning light, a car that won't start, or "a noise, a smell or not sure" if you can't put a name to it.
2nd: the car
The make, then the model if you know it. That's what steers the job towards a garage that works on your sort of car.
3rd: where it is
The postcode where the car is parked, which isn't always where you live. It decides which mechanics nearby see the job.
4th: who to ring
Your first name and mobile, an email if you like, and a note for the mechanic if there's something they should know. Then the consent tick, and send.
Then the call
A local mechanic who specialises in your car. They ring from their own mobile, so pick up a number you might not have saved. They'll ask about the car, talk through what it's doing, and tell you what happens next.
The quote comes from them, and so does the work. You decide whether to go ahead, and you deal with the business directly from there.
Who sees what
Mechanics near the car who are matched to the job can see the job and the car. Your contact details go to the one that takes it. Only one local mechanic gets your number.
The privacy policy lists everything the card collects and who it goes to.
Who does what
| Mechanic Sorted | The mechanic or garage | |
|---|---|---|
| Asks about the job and the car | Yes, through the card | On the call, in more detail |
| Looks at the car | No | Yes |
| Quotes the work | No | Yes |
| Does the repair or the WoF | No | Yes, if it's work they do |
| Answers for the work | No | Yes, under the Consumer Guarantees Act |